General Rules and Regulations

General Rules and Regulations

ADMISSION

The admission facilities are provided at the Nirmal Hospital Private Limited, Surat all the 24 Hrs, subject to availability of the bed. The patient would be admitted either under the care of the referring physician or to whom the patient has been referred.

In case a patient seeks direct admission he/she would be normally admitted under the full time specialist of the hospital or if necessary, assigned to a specialist as per disease condition.

CHARGES BILLING AND PAYMENT

The patients / relatives are advised to enquire and properly understand the bed charges as well as treatment charges before deciding to opt for a particular category of bed. The levied charges are under the following heads

  • Stay
  • Nursing
  • Doctor’s Visit
  • Investigative Procedures
  • Diagnostic and Therapeutic Procedures
  • Surgical Operation
  • Implants or other Surgical items

CHARGES BILLING AND PAYMENT

Pay advance deposit

The patients are required to pay advance deposit at the time of admission as specified in the schedule of charges. Thereafter periodic deposits will have to be paid as demanded by the billing department depending upon the running bill.

Surgical treatment charges

The patients shall have to pay the surgical treatment charges in advance before the surgery. No patient will be taken for the surgery without payment of the total charges.

Immediately vacated

Whenever the relatives of a patient in the ICU wish to occupy a separate room in the hospital, the hospital may consider providing a room subject to availability but if the same room is required for another patient the same will have to be immediately vacated.

RIGHTS OF ADMISSION

The hospital is open to all without any distinction of caste, creed or religion. However, the hospital reserves the right to refuse admission to any patient without assigning any reason.

CHECK IN / OUT TIME

The Check in/Check out time has been fixed as 12.00 Noon. Patient admitted any time before 12 .00 noon will have to pay one full day charge.

PHARMACY

The hospital has an in-house 24 hrs. Pharmacy for providing drugs and other medical items. The patients have to procure the required drugs and items from the hospital pharmacy only. It is mandatory as per hospital policy. It is not permitted to procure the supplies from other sources. Whenever any item has been used in emergency from the hospital stock, the same shall be replaced by the patient.

VISITING HOURS

The visiting hours have been fixed as below:

Free unrestricted entry - 5.00 PM to 7.00 PM
Entry with paid pass- 12.00 noon to 2.00 PM and 7.00 PM to 9.00 PM

ATTENDANTS

Two attendant passes will be issued to every patient at the time of admission. Not more than two attendants will be permitted to stay with the patients.

DISCHARGE

The patients will be discharged normally after the doctor’s morning round. However a patient may be discharged at any time. The final bill of the hospital shall have to be paid in full before getting the discharge. Cheques are not accepted.

If a patient wishes to leave the hospital or get discharge against medical advice he/she shall have to settle the hospital bill in full and sign an undertaking about release of responsibility in favour of the hospital.

Entry for the relatives or visitors will be totally closed between 8.00 AM to 12.00 noon and 9.00 PM onwards.

• IN ICUS ONLY ONE VISITOR WILL BE PERMITTED AT A TIME
• VISITORS ARE NOT PERMITTED AT ALL IN THE NICU.

VALUABLES

The patients and the relatives are advised to protect their cash and belongings. They should avoid wearing ornaments and should safe guard other valuable items like mobile phones etc. The hospital does not accept any responsibility for damage, theft or burglary.

• SMOKING AND CHEWING PAN / TOBACCO/ GUTKHA WITHIN THE HOSPITAL PREMISES IS STRICTLY PROHIBITED. The patients and the visitors are requested not to spit on the walls or outside the gallery or window. The defaulter will be asked to leave the hospital.

• CONSUMPTION OF ALCOHOL IS STRICTLY PROHIBITED. Any person suspected of having consumed alcohol would not be permitted to enter the hospital. In case a person is found in an inebriated state he shall be handed over to the police.

INSURANCE

Patients holding a Mediclaim policy must inform about it at the time of admission. The Mediclaim form will be endorsed by the hospital after the discharge.

MEDICO LEGAL

All accidents, burns, suspected poisoning, sudden death or “brought dead”, shall be notified to the police to complete the necessary legal process. Similarly wherever the doctor suspects foul play the police will be intimated.

DOCUMENTS

In non-medico legal cases all the investigative films and reports in original will be provided to the patients. However in a medico legal case the original films, reports, case papers and other related documents shall be retained by the hospital for submission to the legal authorities.

DEATH CERTIFICATE

In the unfortunate event of death, the hospital shall issue a death certificate in all the non medico legal cases. However, In medico legal cases the same shall be provided by the police only after the post mortem.

T.V.

The facility of the T.V. in the wards and the rooms shall be provided between 6 A.M. to11 p.m. only. The patients and relatives are requested not to switch on T.V. between 11.00 P.M and.6.00 A.M.

NOTE

THE PATIENTS AND THE RELATIVES ARE REQUESTED TO MAINTAIN DISCIPLINE AND CLEANLINESS AND OBSERVE THE RULES AND REGULATIONS OF THE HOSPITAL. IN CASE OF ANY INCONVIENCE, COMPLAINT OR SUGGESTION THEY ARE REQUESTED TO PLEASE CONTACT THE P.R.O, MATRON, MANAGER – BILLING OR THE MEDICAL DIRECTOR.